cl kj clkjxclk xjclcxj
Subtext
Product C3
A deep dive into how I redesigned the access architecture of C3, eliminating a separate admin system, building a scalable permissions framework, and connecting role logic to every layer of the product.
Problem the thing is getting hot
A deep dive into how I redesigned the access architecture of C3, eliminating a separate admin system, building a scalable permissions framework, and connecting role logic to every layer of the product.
Solution the thing is getting hot
A deep dive into how I redesigned the access architecture of C3, eliminating a separate admin system, building a scalable permissions framework, and connecting role logic to every layer of the product.
Result the thing is getting hot
A deep dive into how I redesigned the access architecture of C3, eliminating a separate admin system, building a scalable permissions framework, and connecting role logic to every layer of the product.
Context
Context the thing is getting hot and this is my context.
C3 is a B2B omni-channel platform where support and sales teams manage customer conversations across WhatsApp, Messenger, Instagram, and Email from one unified inbox.
Three user types. Two separate systems. No defined rules for who could do what.
Problem
Two dashboards. Three roles. Zero logic.
The Superadmin operated from a fully separate login interface, disconnected from the main product entirely. Inside the main dashboard, Admins and Agents had almost identical access. There was no system connecting what a role meant to what a user could actually see, do, or control.
